Lifeline Service

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Independence at home

The Lifeline service uses your existing telephone line to connect to an emergency response centre, should you need them.

If you need help, operators will be alerted and call your nominated contacts (such as family members and friends) or the emergency services for appropriate assistance.

We provide individually tailored packages to suit your needs from a range of specialist equipment.

Why choose us
  • 24 hours a day emergency response centre
  • Established in the local community for over 20 years with 800+ existing customers
  • No obligation demonstration in your own home
  • No deposit or set up fee
  • Installation usually within two working days
  • Annual customer visit to check equipment and update information
  • The equipment is accredited by the Telecare Services Authority
  • You can pay by direct debit weekly, monthly, quarterly or annually – which ever suits your needs (Other payment methods are available upon request)
What you will need
  • A telephone landline connection and an available power socket nearby
  • A minimum of one nominated person to contact in an emergency
  • To inform us of changes to contact numbers
  • A key safe
  • A monthly test call to the emergency response centre (just a press of a button)
  • To make rental payments, one month in advance
Want to know more?

For more information or to apply for the service, please call our friendly team.

Tel: 0115 905 1606


Post: Independent Living Team, Jigsaw Homes Midlands, Civic Centre, Arnot Hill Park, Arnold, Nottingham NG5 6LU

They will arrange for a member of our Independent Living Team to visit you at home, at a time convenient to you.

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