Gas Safety

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Update: Coronavirus and gas safety checks

Where your gas safety check and service visit becomes due, we are still legally required to visit your home and carry out the inspection EVEN DURING A LOCKDOWN.

Rest assured, all our maintenance teams work to a new strict safe system of work to ensure both your and their safety during the visit.

If you or anyone in your household is self isolating or shielding and we contact you to carry out your gas service, you will need to tell us. We will make a note of your circumstances and arrange to return when it is convenient.

We encourage you to assist us in keeping your gas appliances safe. Delaying the safety check and service unnecessarily puts you at increased risk, particularly as you are spending most, and in some cases all, of your time in your home.

If you smell gas, or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier, or a registered gas engineer, has attended and advised that the appliances are safe to use.

Gas safety check appointment

We will write to you and explain when we are planning to carry out the annual safety check on the gas fittings installed in your home. We do this well in advance, giving you enough time to change this appointment, if you cannot make it.

It is your responsibility to contact us and re-schedule your annual gas safety check. You can re-schedule this appointment anytime 24 hours a day. Outside our normal working hours, you can contact us using our emergency out-of-hours service to do this. We will then re-book your appointment and call you back to confirm.

Gas safety tips

By allowing us prompt access to your home and by following the tips below you can ensure the safety of your gas appliances:

  • Never try DIY with gas.
  • Make sure you know where your gas meter is located and how to turn off the gas in the event of an emergency.
  • Don’t block up air ventilation grilles and ensure that flue terminals are kept clear at all times.
  • Never use a gas appliance if you think it’s not working properly.
  • Never cover gas appliances.
  • Be cautious if buying second hand gas appliances – don’t scrimp on safety.
  • If for any reason you have to move from your existing bedroom to your living room please contact us for further advice.

Gas Leaks
If you think you can smell gas or fumes:

  • Turn off the gas at the meter.
  • Open windows.
  • Put out naked flames.
  • Don’t use electrical CALL CADENT ON 0800 111 999.
Danger signs to look out for

Contact us immediately if you notice:

  • Sooting or staining marks on or around the appliance.
  • A yellow or orange lazy flame – not crisp and blue.
  • A higher level of condensation than normal in the room where the appliance is installed.
  • Anyone in your household suffering from drowsiness, headaches, nausea or pains in the chest when using a gas appliance.


Our responsibilities as your landlord

As your landlord, we are required by law to carry out a safety check on our gas fittings installed in your home, every year. Below, we have set out these responsibilities, tips on how to avoid putting yourself at risk from faulty gas fittings and what you can expect from us.

We are committed to your safety and we take our responsibilities on gas safety very seriously. As your landlord we will ensure:

  • Gas fittings (appliances and pipework), and flues, installed by the Association are maintained in a safe condition.
  • All installation, maintenance safety checks and annual gas servicing is carried out by a Gas Safe Registered installer.
  • A gas safety check and service is carried out on each relevant gas fitting/flue in your home every year. When you take up a new tenancy all gas appliances/flues will be checked before you move in.
  • We keep a record of each annual safety check and service.
  • We give you a copy of the Landlord’s Gas Safety Record for your home on completion of the safety check.
Your responsibilities as a tenant

Your responsibilities as a tenant include:

  • You should allow us prompt access to your home to carry out maintenance or safety checks on our gas fittings / flues.
  • You should ensure that any gas fittings which you own including your gas cooker are installed correctly and are checked annually for safety and serviced.
  • You should always contact us before making any alterations to your home, no matter how minor.
  • For your safety, always use a qualified Gas Safe Registered installer to carry out any gas work in your home.

Failure to give reasonable access to your home to allow us to complete the annual safety check is dangerous for you, your family and your neighbours. It’s also a breach of your tenancy conditions, which could result in legal action to enforce access or end your tenancy.

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