New customer website launches: My Jigsaw

New customer website launches: My Jigsaw

Following an important system update, we are pleased to announce the launch of our new customer website: My Jigsaw. This replaces the Adactus Connect and New Charter Customer Hub websites.

All tenants of Jigsaw Homes Group will be able to register for the new website by visiting

My Jigsaw allows customer the ability to view their rent account, report repairs, order rent statements, view their tenancy agreements, request a direct debit and contact us.  We will be adding new features to the website in the coming months and hope to launch the ability for tenants to book a repair appointment next year.

For security reasons, all tenants will need to re-register for the website. It’s simple to register and can be done anytime 24/7. Simply visit and enter your name, date of birth, email address and telephone number. The system will check your details against the records we already hold for you and if there’s a match you will be sent a temporary code to validate before logging in.

Apologies for any inconvenience caused by the downtime over the weekend.