You Said We Did: Online Repair Booking Survey

You Said We Did: Online Repair Booking Survey

We are developing the existing “My Jigsaw” service to allow residents to book repair appointments. The service will allow residents to report a repair to us and for most common repairs, the system will present a number of appointments to choose from.

In this survey, we asked the views of 200 Jigsaw Rewards members to help us plan for the roll-out of repair booking service.

You said: 68% of residents wanted the service to be branded as ‘iAppoint’.

We did:  We will use this name to refer to the service in all future branding.

You said: The majority of survey participants wanted to be able to see two years of their repairs history within My Jigsaw.

We did: We will ensure that two years of repairs history is visible in My Jigsaw.

Thank you to everyone who took part in the survey.

If you would like to take part in future surveys like this then join Jigsaw Rewards, simply go to our website  to join.

You can take part in as many or as few activities as you like and at a time that is convenient to you. In return, you will receive points which can be exchanged for high-street gift vouchers or credits towards your rent account.

Our members can receive over £100 in vouchers or rent credits each year.