Category: Jigsaw Group News

We are experiencing some issues with incoming calls to ‘Connect’. While calls are coming through, some are interrupted and others may take longer than usual to resolve. We wish to apologise for any inconvenience and we are working to resolve the issue as soon as possible.

Jigsaw Homes has achieved a 2 Star Best Companies accreditation which showcases ‘outstanding’ commitment to workplace engagement.

From April 2023, rent increases will take place across the social housing sector.   We know that this may be a difficult time for many households so we have set out how and why this increase is calculated and the ways you can get in touch if you need help.

Attending emergency repairs is our main priority at the moment and in order to be able to deal with these, we have reverted to an Emergency Repairs only service. Please only call us if your repair is an emergency. 

In August, more than 3,000 of our tenants took part in a survey to measure Tenant Satisfaction. The survey found that overall, 68% of tenants are very or fairly satisfied with Jigsaw as their landlord.

Jigsaw’s customer contact centre Connect has once again achieved its CCA (Customer Contact Association) Accreditation for the 11th year in a row.

We are recruiting for a new Non-Executive Director to join our board and play a role in our vision to help residents live successfully in homes they can afford.

Jigsaw Homes has already started work on a number of long-term projects set out in our updated Corporate Plan, the ‘Blueprint for our Future’.

We will be closed on Good Friday (15.04.2022) and Easter Monday (18.04.2022). Our offices will be open as usual from Tuesday 19 April 2022.

From April 2022, rent increases will take place across the social housing sector.  Following guidelines set through Government regulation, rent charges are calculated annually using a set formula that makes…