Category: Jigsaw Group News

Jigsaw Group News | 06/06/2023
Calls to connect taking longer than usual to resolve

We are experiencing some issues with incoming calls to ‘Connect’. While calls are coming through, some are interrupted and others may take longer than usual to resolve. We wish to apologise for any inconvenience and we are working to resolve the issue as soon as possible.

Jigsaw Group News | 14/02/2023
Jigsaw Awarded 2 Star Outstanding Rating from Best Companies

Jigsaw Homes has achieved a 2 Star Best Companies accreditation which showcases ‘outstanding’ commitment to workplace engagement.

Jigsaw Group News | 13/02/2023
Help For Residents Following Sector Wide Rent Increases 2023 

From April 2023, rent increases will take place across the social housing sector.   We know that this may be a difficult time for many households so we have set out how and why this increase is calculated and the ways you can get in touch if you need help.

Jigsaw Group News | 16/12/2022
Emergency repairs during the adverse weather conditions.

Attending emergency repairs is our main priority at the moment and in order to be able to deal with these, we have reverted to an Emergency Repairs only service. Please only call us if your repair is an emergency. 

Customer Feedback, Jigsaw Group News | 15/12/2022
Our Tenant Satisfaction Survey report is now live!

In August, more than 3,000 of our tenants took part in a survey to measure Tenant Satisfaction. The survey found that overall, 68% of tenants are very or fairly satisfied with Jigsaw as their landlord.

Jigsaw Group News | 25/10/2022
Connect Achieves CCA Accreditation for 11th Year Running

Jigsaw’s customer contact centre Connect has once again achieved its CCA (Customer Contact Association) Accreditation for the 11th year in a row.

Investor updates, Jigsaw Group News | 28/06/2022
We are looking for a new Non-Executive Director to join our board.

We are recruiting for a new Non-Executive Director to join our board and play a role in our vision to help residents live successfully in homes they can afford.

Investor updates, Jigsaw Group News | 27/06/2022
Our Long Term Plan: Where Are We Now? 

Jigsaw Homes has already started work on a number of long-term projects set out in our updated Corporate Plan, the ‘Blueprint for our Future’.

Jigsaw Group News | 14/04/2022
2022 Easter Holiday Closure Notice

We will be closed on Good Friday (15.04.2022) and Easter Monday (18.04.2022). Our offices will be open as usual from Tuesday 19 April 2022.

Jigsaw Group News | 08/02/2022
Help at hand for residents in view of sector-wide rent increases

From April 2022, rent increases will take place across the social housing sector.  Following guidelines set through Government regulation, rent charges are calculated annually using a set formula that makes…