You Said We Did: Leasehold Management Policy Review Survey

In September, 194 Jigsaw Rewards members helped us review our Leasehold Management policy, including leaseholders who were able to share their personal experience.

Although much of the policy content is determined by legislation, we wanted to make sure that the parts of the policy within our control meet the expectations of residents and leaseholders.

Here’s an update on how we’re acting on the feedback from the survey:


You said: The significant majority of people who took part in the survey were happy with the range of topics covered by the policy, for example insurance information and fire safety responsibilities.

We did: These topics will remain covered within the policy.


You said: 90% all of survey participants and 100% of the leaseholders who answered the survey felt that there should be a link to the Jigsaw website within the policy.

We did: The link has now been added to the policy.


Thank you to everyone who took part in the survey.

If you would like to take part in future surveys like this then join Jigsaw Rewards; simply go to our website  to join.

You can take part in as many or as few activities as you like and at a time that is convenient to you. In return, you will receive points which can be exchanged for high-street gift vouchers or credits towards your rent account.

Our members can receive over £100 in vouchers or rent credits each year.